Last Updated: November 2025
At Exclusiveyrstudi, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains our policies and procedures regarding returns, exchanges, and refunds for products purchased from our website.
Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this policy. If you have any questions about returns or refunds, please contact us using the information provided at the end of this policy.
We accept returns for most products within 30 days of delivery, provided they meet the following conditions:
Unfortunately, we cannot accept returns for products that have been burned, used, or damaged due to misuse or negligence on your part. We also cannot accept returns for custom-made or personalized products unless there is a manufacturing defect.
If you receive a damaged or defective product, please contact us immediately within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
To process your claim, please provide:
We will review your claim and respond within 2-3 business days. If approved, we will send you a prepaid return label and process your replacement or refund promptly.
To initiate a return, please follow these steps:
Please note that you are responsible for the cost of return shipping unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost during return shipping.
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 10-14 business days, depending on your card issuer's policies.
Refunds will be issued in the same form of payment used for the original purchase. If you paid by credit card, the refund will be credited to the same card. We cannot issue refunds to a different payment method or account.
We currently do not offer direct exchanges. If you wish to exchange an item for a different product or size, you will need to return the original item and place a new order for the desired item.
To expedite this process, you may contact us, and we can coordinate the return and new order. We cannot guarantee that the item you want will be in stock at the time of your exchange request.
Certain items are not eligible for return, including:
If you have questions about whether your item is eligible for return, please contact us before initiating a return.
You may cancel an order before it ships by contacting us as soon as possible. Once your order has been shipped, you may return it in accordance with our return policy.
If you cancel an order before it ships, we will issue a full refund to your original method of payment within 5-7 business days.
Custom orders cannot be cancelled once production has begun. If you need to cancel a custom order, please contact us immediately to discuss your options.
If you haven't received a refund yet, first check your bank account or credit card statement. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@exclusiveyrstudi.world. We will investigate the matter and ensure your refund is processed correctly.
Unless your return is due to our error (wrong item, defective product, etc.), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error. If we sent you the wrong item or if the item was defective, we will cover the return shipping costs.
If you received a product as a gift and would like to return it, you can return it for store credit. Gift returns must be initiated within 30 days of delivery and must include the original gift receipt or order number.
Once we receive and inspect the returned gift, we will issue store credit equal to the item's purchase price. Store credit can be used for future purchases on our website and does not expire.
If you have any questions about our Return & Refund Policy, please contact us:
Email: info@exclusiveyrstudi.world
You can also reach out through our contact page for assistance with returns, refunds, or any other inquiries.